Privacy Policy

Information We Collect

When you register an account or use our platform, we gather details that are necessary to deliver our services safely and effectively. This typically includes your full name, date of birth, email address, residential address, telephone number and payment details such as bank account or card information. We also collect verification documents required to meet regulatory obligations, including proof of identity and address.

In addition to information you give us directly, our systems automatically record technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on each page and referring website addresses. This helps us understand how our platform is used and allows us to maintain its smooth operation.

Special Category Data

We do not intentionally collect sensitive personal data such as information about your health, racial or ethnic origin, religious beliefs or sexual orientation. Should any such information arise during identity verification or responsible gambling checks, it is handled with particular care and only for the specific purpose required by law or our licensing conditions.

How We Use Your Information

Your personal data is used primarily to create and manage your gaming account, process deposits and withdrawals, verify your identity to prevent fraud, and ensure compliance with anti-money laundering regulations. We also use the information to personalise your experience on the site, improve our games and services, and communicate important account or security messages.

Where you have given clear consent, we may send you promotional offers, newsletters or updates about new games and bonuses. You can withdraw this consent at any time without affecting the services we provide to you.

Sharing and Disclosure

We may share your information with trusted third-party service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, customer support platforms, and IT service suppliers. All such partners are contractually bound to keep your data secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or licensing authority, for example to the UK Gambling Commission or other relevant regulatory bodies. In the event of a merger, acquisition or sale of assets, your data may be transferred as part of that process, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and provide a more personalised experience. Essential cookies are necessary for the website to function correctly, while analytical and marketing cookies help us understand visitor behaviour and measure the effectiveness of our campaigns.

You can manage your cookie preferences through the cookie consent tool on our site or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of some features.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential.

Your Rights and Choices

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, or to request deletion of your data where we no longer have a legitimate reason to keep it. You may also object to certain types of processing or request that we restrict how we use your information in specific circumstances.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for additional information to verify your identity before proceeding.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining certain records for regulatory compliance, fraud prevention and to resolve any disputes that may arise. Once the need to retain the data ends, it is securely deleted or anonymised.

International Transfers

Some of our service providers may be located outside the UK and the European Economic Area. Where personal data is transferred to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our use of your personal data, please do not hesitate to contact our support team who will be happy to assist you.